FAQ

How And When Will I Receive My Purchased Goods?

We aim to pack your goodies on the same day you place your order as we know you want to receive them as soon as you can. We use Australia Post for sending our goods out to you. Shipping is based on weight however we do offer free shipping when you spend over $120.00 and you are based in Australia. You will receive regular updates regarding your order. We happily accept orders from overseas customers too. 

Can I Return My Purchased Goods?

We try to reproduce the colours of the yarns as best as we can for your online viewing. Understand that some slight variances may occur. We do care about your shopping experience so please contact us at contact@ourfineyarnery.com.au if you are not entirely satisfied with your purchase. Any product returns must first be arranged with us and goods must be in original condition eg , tags, labels, packaging etc are considered parts of the product. Please read our Policies for more detailed information.