We attempt to pack and send your parcel on day of purchase if your order is placed before 1.00pm. In times of high volume rest assured your parcel will be on its way as soon as possible. We use Australia Post for both domestic and international parcels as they tend to be reliable and fast. Australia Post parcels are charged by weight however we do offer domestic customers free postage for purchases over $120.00. For more detailed shipping information please read our Terms and Conditions. We are here to help so do contact us if you have any questions or concerns.
We do care about our customers and want your shopping experience with us to be positive. Please email us in the first instance if you are not entirely satisfied with your purchase. Be mindful that any products returned must be in a saleable condition and all packaging, tags and labels etc must be intact. The yarn wind appearance must be the same as at purchase. Please be mindful that we take care to capture our colours as accurately as possible for your screen viewing. Understand that some discrepancies may occur and we encourage you to contact us if you need assistance with colour selection. Please refer to our Terms and Conditions for more detailed information on returns.